Explore our strategy for building exceptional customer experience for your electric company through three core pillars:
industry-savvy customer service representatives with a comprehensive understanding of your field, CSRs with in-depth knowledge of ServiceTitan who are ready to support you from day one, and consistent focus on cost-effectiveness. These elements reflect our commitment to delivering standout service that distinguishes your brand and genuinely connects with your customers.
Industry-Experienced Team
Yes, our team has hands-on experience in the Electric industry, so we genuinely get the ins and outs of it. This knowledge lets us provide you with practical and tailor-made solutions that make sense for your unique requirements.
In-depth Understanding of ServiceTitan
Our team includes SMEs who are well-equipped to ensure you harness ServiceTitan. This allows us to implement processes and make sure data is flowing very well. This makes it easier for us to focus on your customers instead of settling for underperforming CSR solutions
Multi Channel Support
We're here to assist you across all your preferred platforms, whether it's through phone, email, chat, or social media. Our omni-channel approach ensures smooth and hassle-free communication no matter how you choose to reach out to us.
Industry Experienced Team
Our customer service representatives are well-versed in your industry's nuances.
Industry-specific knowledge ensures accurate and relevant solutions.
Industry-specific knowledge ensures accurate and relevant solutions.
Continuous Training
Regular training sessions keep our team updated on the latest industry trends.
Communication workshops hone their skills for effective interactions.
Comprehensive Guidelines
Our robust guidelines guarantee consistent and empathetic customer interactions.
Active listening and empathetic response techniques are embedded in our approach.
State-of-the-Art Technology
A powerful CRM system centralizes customer data for personalized interactions.
Chatbots provide quick answers, while real-time analytics drive continuous improvement.
Seamless Multichannel Support
Reach us on your preferred platform – phone, email, chat, or social media.
Our omnichannel approach ensures seamless communication across all channels.
Empathy as Standard
Empathy is the cornerstone of our interactions, ensuring you feel heard and understood.
Our team responds with care, even in challenging situations.
Performance Monitoring
We analyze customer interactions to identify areas for enhancement.
Key metrics like response time, resolution rate, and satisfaction scores guide our improvements.
Proactive Solutions
Our informative FAQ section addresses common queries upfront.
Personalized notifications keep you informed about any potential issues.
Ready to Take Your Customer Service Experience to the Next Level?
MAINTAINED 100%
ANSWERED RATE
FOR ALL ENQUEUED CALLS BY OUR CLIENTS
0.5% ABSENTISM AND ATTRITION
RATE SINCE LAUNCH
35 YEARS OF COMBINED CUSTOMER SERVICE EXPERIENCE
FROM CSRs TO MANAGEMENT
93.79% AVERAGE BOOKING PERCENTAGE
AS of Q2 2023
Electrical CSR’s are powered by KVIK Team, another solution by YanceyWorks, LLC, is a trusted Professional Services Firm catering to small and medium-sized enterprises. We handle staffing, customer service, and provide comprehensive solutions for business analytics, architectural designs, and marketing and financial challenges. With our expertise and competitive pricing, we deliver service carefully designed to not just meet, but exceed your expectations.